Bob Car Wash – High Speed Onboarding
How we helped Bob Carwash distill their core elements into new staff through 360 Video-Onboarding
The Question
Bob Autowas is an innovative car wash with 18 locations in the Netherlands and abroad. The car wash sought a way to train their employees faster and more effectively through their onboarding process. The onboarding process includes four elements: The spirit of Bob Carwash, guidance and safety, representation, and professionalism. To manage distractions and sensory overload, five different 360° videos were created with the aim of accelerating the onboarding period and increasing customer satisfaction.
The Solution
Each 360° video covers a different topic. The five topics discussed are: the cash register, the car wash, the interior belt, the car spa, and the vacuum area. The videos use visual examples and step-by-step instructions to show new employees how to perform their tasks. The new onboarding process shortens the training period for new employees and ultimately enhances the customer experience
